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1. RETURNS & REFUNDS POLICY
Returns Eligibility
We accept returns only under the following conditions:
• Product received is damaged or defective
• Incorrect product delivered
• Missing items in the package
To be eligible:
• Request must be raised within 48 hours of delivery
• Unboxing video is mandatory as proof
• Product must be unused, unwashed, and in original packaging
Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
• Baby feeding products (bottles, nipples, breast pumps) once opened
• Personal care products
• Used or partially used items
This policy is strictly enforced for the safety of all customers.
Refund Process
• Approved refunds will be processed within 5–7 working days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable (unless product is defective)
2. DISCLAIMER
Sanft & Klar is a reseller/importer of premium baby and mother care products.
We do not manufacture the products listed on this website. All products are sourced from third-party manufacturers and are sold in good faith.
While we ensure quality checks, we do not provide any independent warranties beyond those offered by the original manufacturer.
Customers are advised to:
• Read product instructions carefully before use
• Use products under adult supervision
• Consult professionals where required (for medical-related usage)
Sanft & Klar shall not be held liable for misuse, improper handling, or unintended use of products.
3. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Sanft & Klar shall not be liable for:
• Indirect, incidental, or consequential damages
• Loss arising from improper use of products
• Allergic reactions or sensitivities unless explicitly stated
Our total liability shall not exceed the amount paid for the product.
4. SHIPPING POLICY
• Orders are processed within 1–2 business days
• Delivery timelines: 3–7 days (depending on location)
• Delays may occur due to logistics partners or external factors
Sanft & Klar is not responsible for delays caused by courier services.
5. PRODUCT USAGE & SAFETY CLAUSE
All products are intended for use under adult supervision.
Customers must:
• Follow all instructions provided with the product
• Inspect the product before each use
• Discontinue use if any damage is noticed
Sanft & Klar is not responsible for damages caused due to improper usage or failure to follow instructions.
6. CANCELLATION POLICY
• Orders can be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled
7. IMPORTED PRODUCT DISCLOSURE
Some products sold on this website are imported.
These products:
• Not manufactured in India
• Are sourced from globally recognized suppliers
• May have labeling variations
By purchasing, customers acknowledge and accept these conditions and variations/quality checks are not in our premises.
8. GOVERNING LAW
These terms shall be governed by the laws of India.
Any disputes shall be subject to jurisdiction of courts in Gurgaon, Haryana.
By purchasing products, you agree to all terms, policies, and disclaimers listed.
These policies are designed to ensure transparency, safety, and fairness for both customers and the business.
